If it's urgent
Card lost, stolen, or showing a charge you didn't make?
Freeze the card instantly in the app, Card tab, then Freeze. Done in three seconds. If you can't reach the app, talk to a human now.
Targeted response: under 1 hour · 7 days a week
01. Pick your lane
Most things go one of three places.
Something broke
Failed transaction, app crash, unexpected error. We'll look at it with you.
Report it →Money in motion
Deposits, withdrawals, bank links, limits, exports. Mostly self-serve below.
See the flow →Account & security
Sign-in, verification, lost device, self-custody, two-factor, savings.
Browse guides →02. Solve it yourself
Six fixes that take less than a minute.
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- In the app
- Card tab → tap Freeze. Toggle anytime.
- No app access
- Email urgent@normies.co with subject
FREEZE-CARD.
-
- In the app
- Activity → tap the transaction for live status.
- By email
- Send the date and amount to support@normies.co.
-
- In the app
- Profile → Edit. Confirm the new address with the code we send.
- Locked out
- Email support@normies.co from your registered address.
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- In the app
- Settings → Limits.
- At checkout
- Limits surface inline during any transaction.
-
- In the app
- Activity → Export (top right).
- By email
- Request a CSV from support@normies.co.
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- In the app
- Banking → tap the bank → Reconnect (Plaid).
- Still failing
- Wait 30 minutes, try again, then email us with the bank name.
03. Our commitments
When you need us, here's how fast we move.
No queues. No tier-one filter. The same small team answers everything, and we publish what we promise so you can hold us to it.
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01
Card emergency
Stolen, lost, or unauthorized charge.
< 1h 7 days a week -
02
Failed transaction
Stuck deposit, declined transfer, withdrawal pending.
< 4h business hours -
03
Account & verification
KYC review, sign-in, profile, lost device.
< 12h business hours -
04
Question or feedback
Anything else, yes, including ideas.
< 24h business hours
If we miss a target, we want to hear about it, write directly to ilan@normies.co. Live chat runs Mon–Fri, 9am–6pm ET; messages outside hours get the same eyes by morning.
04. Talk to us
Three doors. Same small team behind every one.
Still need us
We read every message. Every one.
If something's wrong, we want to fix it. If we broke it, we want to make it right. That's the deal.
