If it's urgent
Card lost, stolen, or showing a charge you didn't make?
Freeze the card instantly in the app, Card tab, then Freeze. Done in three seconds. If you can't reach the app, email a human now.
01. Pick your lane
Most things go one of three places.
Something broke
Failed transaction, app crash, unexpected error. We'll look at it with you.
Money in motion
Deposits, withdrawals, bank links, limits, exports. Mostly self-serve in the FAQ.
Account & security
Sign-in, verification, lost device, self-custody, two-factor, savings.
02. Self-serve
Six fixes, each under a minute.
-
- In the app
- Card tab → tap Freeze. Toggle anytime.
- No app access
- Email urgent@normies.co with subject
FREEZE-CARD.
-
- In the app
- Activity → tap the transaction for live status.
- By email
- Send the date and amount to support@normies.co.
-
- In the app
- Profile → Edit. Confirm the new address with the code we send.
- Locked out
- Email support@normies.co from your registered address.
-
- In the app
- Settings → Limits.
- At checkout
- Limits surface inline during any transaction.
-
- In the app
- Activity → Export (top right).
- By email
- Request a CSV from support@normies.co.
-
- In the app
- Banking → tap the bank → Reconnect (Plaid).
- Still failing
- Wait 30 minutes, try again, then email us with the bank name.
03. What to expect
When you need us, here's how we handle it.
No queues. No tier-one filter. The same small team reads everything, and card emergencies go first.
-
01
Card emergency
Stolen, lost, or unauthorized charge. Front of the queue, every time.
-
02
Failed transaction
Stuck deposit, declined transfer, withdrawal pending.
-
03
Account & verification
KYC review, sign-in, profile, lost device.
-
04
Question or feedback
Anything else, yes, including ideas.
If we drop the ball, we want to hear about it. Write directly to ilan@normies.co.
04. Talk to us
Three doors. Same small team behind every one.
Still need us
We read every message. If we broke it, we'll make it right.
If something's wrong, tell us. That's the deal.
Email support →
