If it's urgent
Card lost, stolen, or showing a charge you didn't make?
If your card is lost, stolen, or used without permission, use the freeze control in the Card section of the app, then contact support promptly at support@normies.co or (877) 417-4304.
01. Pick your lane
Most things go one of three places.
Something broke
Failed transaction, app crash, unexpected error. We'll look at it with you.
Money in motion
Deposits, withdrawals, bank links, limits, exports. Mostly self-serve in the FAQ.
Account & security
Sign-in, verification, lost device, self-custody, two-factor.
02. Self-serve
Quick help for common issues.
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- In the app
- Card tab → tap Freeze. Toggle anytime.
- No app access
- Contact support at support@normies.co (subject: Lost or stolen card) or (877) 417-4304.
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- In the app
- Activity → tap the transaction for live status.
- By email
- Send the date and amount to support@normies.co.
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- In the app
- Profile → Edit. Confirm the new address with the code we send.
- Locked out
- Email support@normies.co from your registered address.
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- In the app
- Profile → Access & limits.
- At checkout
- View applicable limits in Profile > Access & limits and, where relevant, in the transaction flow.
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- In the app
- Activity → Export (top right).
- By email
- Request a CSV from support@normies.co.
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- In the app
- Connected accounts → select the account → Reconnect.
- Still failing
- Try again, then contact support if the issue continues.
Most questions disappear inside the app.
Freeze the card, follow your transfers, and see applicable charges before you confirm. Join the waitlist for early access.
03. What to expect
When you need us, here's how we handle it.
Card, account, transaction, and verification questions all go to support@normies.co.
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01
Card emergency
Lost, stolen, or unauthorized use. Freeze the card in the app, then contact support promptly.
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02
Failed transaction
Stuck deposit, declined transfer, withdrawal pending.
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03
Account & verification
KYC review, sign-in, profile, lost device.
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04
Question or feedback
Anything else, yes, including ideas.
Still need help? Contact support.
04. Talk to us
Ways to contact support.
Still need us
Still need help? Contact support.
Browse the FAQ or email us and we'll take it from there.
Email support →
